Last updated: July 30, 2026
This Privacy Policy explains how MotorXP LLC (“MotorXP,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://motorxp.com (the “Site”), create an account, request a free trial, submit a license inquiry, or otherwise communicate with us.
1. Contact Information
MotorXP LLC
816 E Edna Pl
Covina, CA 91723
United States
Email:
info@motorxp.com
Website:
https://motorxp.com
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at info@motorxp.com.
2. Information We Collect
Information You Provide
When you contact us, create an account, request a trial version, or submit a license inquiry, we may collect:
- Your name;
- Email address;
- Company name;
- Username and account information;
- Country;
- Product and license preferences;
- Subscription plan and program type preferences;
- Referrer email, if voluntarily provided;
- The subject and contents of your message;
- Any other information you voluntarily provide.
Passwords are handled through the Site’s account system and are intended to be stored in a protected, hashed form. We do not have access to your original password.
Information Collected Automatically
When you use the Site, we and our service providers may automatically collect:
- IP address;
- Browser type and version;
- Device and operating-system information;
- Approximate geographic location;
- Referring website;
- Pages viewed and actions taken on the Site;
- Date and time of access;
- Cookie identifiers and consent preferences;
- Diagnostic, security, and server-log information.
3. How We Use Information
We may use personal information to:
- Create and manage user accounts;
- Provide access to software downloads and trial versions;
- Process free-trial requests;
- Respond to license and quotation inquiries;
- Communicate about MotorXP products and services;
- Provide customer and technical support;
- Respond to questions and other messages;
- Operate, maintain, secure, and improve the Site;
- Measure and understand Site usage;
- Detect fraud, abuse, and security incidents;
- Enforce our agreements and protect our legal rights;
- Comply with applicable laws and legal obligations.
The Site does not currently operate an online store or process online payments. A license request submitted through the Site is an inquiry or request for a quotation and is not an online payment transaction.
4. Cookies and Analytics
The Site uses cookies and similar technologies to operate correctly, remember user preferences, maintain account sessions, protect the Site, and understand how visitors use it.
We use Google Analytics to collect information about Site traffic and usage. Google Analytics may collect device information, browser information, IP-related information, visited pages, referral information, and cookie or similar identifiers.
Non-essential analytics cookies are used according to the consent choices presented through our cookie banner. Where consent is required, analytics cookies will not be activated unless the visitor accepts them.
You can accept, reject, or manage non-essential cookies through the cookie banner or the cookie settings link available on the Site.
For additional information, please review our Cookie Policy.
5. Legal Bases for Processing
Where the General Data Protection Regulation (“GDPR”) or similar laws apply, we process personal information on one or more of the following legal grounds:
- Your consent;
- Taking steps at your request before entering into a contract;
- Performance of a contract;
- Compliance with a legal obligation;
-
Our legitimate interests in operating, securing, supporting, and
improving the Site and our services.
When processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.
6. How We Disclose Information
We may disclose personal information to service providers that assist us with:
- Website hosting and maintenance;
- Email and business communications;
- Account administration;
- Website security;
- Analytics, including Google Analytics;
- Software delivery and customer support;
- Professional, legal, accounting, or compliance services.
These providers may process information only as needed to provide their services to us and subject to their own legal and contractual obligations.
We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect MotorXP, our users, or others.
We do not sell personal information for monetary consideration.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, managing accounts, responding to inquiries, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.
Account information may be retained while an account remains active. Trial, license, support, and contact requests may be retained for a reasonable period as part of our business and customer-service records.
Analytics information is retained according to the retention settings configured in Google Analytics.
8. International Data Transfers
MotorXP LLC is based in the United States. If you access the Site from another country, your personal information may be transferred to and processed in the United States or other countries where our service providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of your information;
- Request restriction of processing;
- Object to certain processing;
- Withdraw your consent;
- Request a portable copy of certain information;
- Lodge a complaint with an applicable data-protection authority.
To submit a request, email info@motorxp.com. We may need to verify your identity before completing the request.
You may also manage analytics and other non-essential cookies through the cookie settings available on the Site.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
11. Children’s Privacy
The Site and MotorXP software are intended for professional and business users and are not directed to children under 13.
12. Third-Party Websites
The Site may contain links to third-party websites and services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage users to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.
Material changes may also be communicated through the Site or by other appropriate means.
14. Contact Us
MotorXP LLC
816 E Edna Pl
Covina, CA 91723
United States
Email:
info@motorxp.com
Website:
https://motorxp.com